| 27.06.2018
Emerald Literati prize to Kristina Heinonen
CERS director, Professor Kristina Heinonen has received the Journal of Services 2018 Highly Commended Award.
The pr
ize was granted for her paper The paper is written by Werner Kunz, Lerzan Aksoy, Yakov Bart, Kristina Heinonen, Sertan Kabadayi, Francisco Villarroel Ordenes, Marianna Sigala, David Diaz, and Babis Theodoulidis, and can be read here.
Werner Kunz, Lerzan Aksoy, Yakov Bart, Kristina Heinonen, Sertan Kabadayi, Francisco Villarroel Ordenes, Marianna Sigala, David Diaz, Babis Theodoulidis, (2017) "Customer engagement in a Big Data world", Journal of Services Marketing, Vol. 31 Issue: 2, pp.161-171, https://doi.org/10.1108/JSM-10-2016-0352