Our culture puts high hopes on the role of technology in improving our lives.

The Covid-19 pandemic has highlighted the role of customers in business. It has become dramatically clear to many that without customers there is no business. Now when everything is upside down it is timely and relevant to reflect on this old but fundamental issue. Not that managers would not know it, in principle.

All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees who used to have face-to-face interaction with customers.

"Stockmann's is always Stockmann's" was the famous department store slogan in the 1950s. New research shows that Stockmann’s introduced marketing thought in Finland even before marketing was established as an own discipline.

Senior Fellows of CERS will strengthen CERS’ international research initiatives and also be involved in doctoral supervision.

Guy Ahonen, who is an associated researcher at Hanken, has together with Ossi Aura, Tomi Hussi and Juhani Ilmarinen published their 6th report on Strategic well-being (SW) management in Finland.