Fulbright frukostseminarium med professor Terry Esper

Seminariet hålls på engelska och är öppet för Hankens alumner, studenter, personal och företagspartners.

Professor Terry Esper:

The market for online retail has grown tremendously over the last few decades, with the last three years of "COVID impact" yielding significant and unique growth in the online sector.

Beyond managing the sheer volume increases, retailers have also struggled to control the costs of online retail execution. In this talk, we will engage in dialogue on the role that last mile logistics and home delivery service costs play in online retail operations, and discuss research efforts calling for an expanded view of this domain.

In particular, we will highlight the well-being of frontline logistics workers, and how the impacts of this work on their well-being are an often hidden and overlooked "costs" of online retail. Future research and managerial implications for retailers will be discussed.